Clothing Angel is a wholesale supplier of European‑style men’s, women’s, and kids’ clothing, based in Australia. We ship worldwide to shops and brands. All orders are processed within 2–4 business days after payment confirmation and stock availability. Orders placed on weekends or public holidays will be processed the next business day. Once your order is ready, we ship from our Australian warehouse using reputable carriers such as DHL, FedEx, Australia Post International, and other partners depending on destination and package size.
Shipping times vary by location: within Australia, standard delivery usually takes 3–7 business days; international deliveries (e.g., to North America, Europe, Asia, and elsewhere) typically take 7–14 business days, but may be longer due to customs clearance or carrier delays. We will provide you with a tracking number as soon as your order is dispatched. You can monitor your shipment online. Please note that shipping times are estimates and not guaranteed, especially during peak seasons or unforeseen disruptions.
Shipping costs are calculated at checkout based on total order weight, dimensions, and destination. For wholesale buyers, we offer discounted shipping rates. Orders above a certain value (e.g., AUD $1000) may qualify for free shipping – please check our wholesale price list or contact us at info@clothingangel.com.au for details. You are responsible for any customs duties, taxes, or import fees imposed by your country; we recommend checking with your local customs office before ordering. We declare the full commercial value of the goods on all international shipments as required by law.
If your package is lost or damaged in transit, please contact us within 5 business days of the expected delivery date at info@clothingangel.com.au with your order number and any relevant photos. We will work with the carrier to resolve the issue. We are not liable for delays caused by customs, incorrect shipping addresses provided by you, or events beyond our control (e.g., natural disasters, strikes). If a shipment is returned to us due to an incorrect address or failure to collect, you will be responsible for the cost of re‑shipping. We reserve the right to update this Shipping Policy at any time; the latest version will always be on this page.
